Privacy Policy & Disclaimer AED4Life and Authorized Suppliers

Privacy Policy

Commitment to Privacy

AED4Life and its authorized suppliers (collectively referred to as “we,” “our,” or “us”) are committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, store, and safeguard personal information in accordance with applicable Canadian privacy laws.

As providers of lifesaving medical equipment and related services, we recognize our ethical and professional responsibility to maintain confidentiality and protect customer information.

Privacy Legislation

We comply with applicable Canadian privacy legislation, including:

Personal Information Protection and Electronic Documents Act (PIPEDA)
The Canadian Standards Association Model Code for the Protection of Personal Information, incorporated within PIPEDA
Quebec’s Act Respecting the Protection of Personal Information in the Private Sector

These laws govern how personal information is collected, used, disclosed, and protected within Canada.

What Is Personal Information?

Personal information refers to information about an identifiable individual. This may include names, contact details, and other information required to provide products or services.

Personal information does not include business contact information such as a person’s name, title, business address, or business telephone number where used strictly for professional communication.

Consent to Collection of Personal Information

In most cases, consent is obtained when you purchase products, use services, or otherwise engage with AED4Life or its authorized suppliers.

Consent may be:

Implied — when information is provided during a purchase or service request
Express — when written or verbal authorization is required

Personal information is generally collected directly from you during transactions, service registrations, warranty processes, or equipment support activities.

How Personal Information Is Used

Personal information may be used for purposes including:

Processing orders and transactions
Warranty registration and service support
Equipment maintenance communication
Product updates and safety notifications
Customer service and technical support
Information about AED-related products, services, and industry updates

Our goal is to ensure customers receive relevant safety information and ongoing support related to their equipment.

Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of personal information at any time, subject to legal or contractual obligations and reasonable notice.

Please note that withdrawing consent may limit our ability to:

Provide warranty or service updates
Send safety notices or equipment alerts
Offer ongoing support related to products purchased

Marketing communications can be stopped at any time by following unsubscribe instructions or contacting us directly.

Disclosure of Personal Information

Personal information will not be disclosed to third parties without consent except where:

Required or permitted by law
Required by court order or legal process
Necessary to fulfill service obligations through authorized suppliers or partners supporting product delivery or service

All authorized suppliers are expected to maintain confidentiality and comply with applicable privacy laws.

Accuracy of Information

We strive to ensure personal information is accurate, complete, and current. Customers are encouraged to notify us of any changes to contact or account information so records can be updated accordingly.

From time to time, we may contact customers to confirm information accuracy.

Safeguards and Security

AED4Life and authorized suppliers use administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, loss, theft, alteration, or disclosure.

These safeguards include:

Secure physical premises
Professional confidentiality obligations
Firewall and security software protections
Password-protected systems and restricted access
Controlled internal access to sensitive data

Access to Personal Information

You have the right to:

Request access to your personal information
Challenge the accuracy or completeness of information
Request corrections or updates where appropriate

Requests may be subject to certain legal limitations. If access is denied, written reasons will be provided as required by law.

Written requests will be responded to within thirty (30) days where applicable.

Website privacy

Like most commercial websites, our site may collect non-personal information such as traffic patterns and usage statistics to improve website performance and user experience.

Our web servers may automatically collect IP addresses for security and analytics purposes. These IP addresses are not linked to personally identifiable information.

We do not intentionally use electronic tracking technologies to collect personal information without consent.

Privacy Contacts

Questions, requests, or concerns regarding this Privacy Policy or personal information practices may be directed to:

Lori King
Privacy Officer
AED4Life and Authorized Suppliers
Phone: 877-233-8288 ext. 103
Email: contact via website

If concerns are not resolved satisfactorily, you may contact:

Privacy Commissioner of Canada
112 Kent St
Ottawa, ON K1A 1H3
Tel: 613-995-8210
Toll-free: 1-800-282-1376

TrackMyAED™

TrackMyAED™ is provided as an informational and organizational support tool intended to assist organizations in managing AED equipment and related accessories.

TrackMyAED™:

Is a resource tool to assist with AED management
Does not replace organizational responsibility for equipment oversight
Relies on user-entered data for accuracy

Users acknowledge that:

Data accuracy is the sole responsibility of the AED owner or facility
Incorrect or incomplete information entered into the system may impact results
TrackMyAED™ does not guarantee specific outcomes or compliance status

All information within TrackMyAED™ is provided on an "as is" basis without warranties of any kind, expressed or implied.

TrackMyAED™ assumes no liability for loss, damage, or consequences arising from reliance on data entered by users or from the use of the system.

Organizations remain fully responsible for maintaining AED readiness, accessory replacement, and compliance with applicable regulations.